Sports / Casino
This policy tells you exactly what personal information bbdg collects when you use our lobby, how we use it, and the choices you have over your own records. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the wallet identifiers you provide when linking a payment method such as bKash, Rocket or Upay. We collect this information because it is necessary to operate your account, process transactions through your chosen wallet and respond to any support requests you raise. We do not sell your personal information to third parties. Where we work with service providers — for example, studios like Pragmatic Play or Habanero whose game content runs inside our lobby — those providers receive only the technical data needed to deliver that content. They are not given your payment details or wallet identifiers. Data we hold includes: account registration details, transaction records linked to your wallet activity, device and session logs used for account security, and any correspondence you send to our support channel. Retention periods vary by data type; financial transaction records are kept as long as our operating obligations require. Session logs are cleared on a shorter cycle. You can ask us what we hold about you at any time through the contact path shown in this policy.
When you add bKash as your payment method, we store the wallet reference needed to process your transaction. We do not store your bKash PIN or full account credentials.
Rocket transaction references are logged against your account for your own record-keeping and to support any dispute you raise. These records are not shared with marketing services.
If you link an Upay wallet, we record the reference provided during that step. The same data-handling rules that apply to bKash and Rocket apply equally to Upay.
This policy applies specifically to data we collect and process through bbdg's own platform. It does not govern how third-party services, external payment processors or game studios handle data on their own systems. Use the table below to see what falls inside or outside our direct responsibility.
Covered by this policy. Data collected when you register, log in or update your account details is held and managed by us directly. You can request a record of this data through our support channel.
Covered in part. We log the transaction reference and amount on our side. The payment processor — bKash, Rocket or Upay — holds its own separate record under its own privacy terms.
Partially outside scope. Studios such as Pragmatic Play, Microgaming and JDB receive session tokens to load game content. Their own data practices are governed by their respective policies.
Outside scope. If a page links to an external site, that site's privacy practices are its own. We do not control or take responsibility for data handling on any external destination.
You have real, usable choices over the information we hold. Reviewing your records is straightforward: log in and open your account dashboard to see the profile details and transaction history we have on file. If any detail is wrong — a name spelling, a contact address — you can correct it directly in the account settings fields shown after login. For data that cannot be edited through the dashboard, raise a request through our support channel and we will make the correction on your behalf. If you want to know exactly what personal data we hold, send a written request through the contact path listed in this policy. We will respond to that request as promptly as our process allows. You may also ask us to delete data we are not legally required to retain. We will confirm what can be removed and what must be kept under our operating obligations before acting on any deletion request.
Open your account dashboard after login to see the profile and transaction data we currently hold. No separate request is needed to view what is already visible there.
Edit your contact information and profile fields directly in account settings. For changes that require our team — such as name corrections — contact support with the detail you want updated.
Send your question to our support channel by email or the in-platform contact form. Describe the specific record or concern so we can respond with the relevant information without delay.
We will tell you which data can be deleted and which must remain for legal or financial record-keeping purposes. Deletion requests are reviewed individually and confirmed before any action is taken.
If you have a question about this policy, want to correct a record or need to submit a formal data request, use one of the contact paths below. Describe your concern clearly and include your registered account identifier so we can locate your data without delay.
Send privacy-related questions to our support email address. Include your account username and a clear description of the record or request. We will acknowledge receipt and respond through the same channel.
Log in to your account and use the contact form in the help section to submit your request directly. This route ties your message to your account record, which speeds up the response.
Many record reviews and basic corrections can be handled without contacting support at all. Check your account dashboard first — current profile data and transaction history are shown there after login.
We use cookies and session tokens to keep your account login active and to remember your lobby preferences across visits. You can clear cookies through your device browser settings at any time; doing so will log you out of the active session. We do not use cookies to track your activity outside the bbdg platform.
Session cookies maintain your login state during a visit. Preference cookies remember lobby settings you have chosen. Neither type is used to build profiles shared with advertisers or outside parties.
Login credentials are stored using hashed encryption. We do not store plain-text passwords. If you believe your account has been accessed without your permission, contact support immediately through the in-platform form.
Registration and profile data is kept while your account is active. Financial transaction records — including wallet references for bKash, Rocket and Upay activity — are retained for the period our obligations require.
When we update this policy, the revised version is published here with the effective date shown at the top of the page. Continuing to use the platform after an update means you have read the revised terms.
These are the questions we hear most often about how bbdg handles personal data. If your question is not covered here, use the support contact paths listed in this policy.
We collect the name, contact details and account credentials you submit during registration. If you link a wallet — bKash, Rocket or Upay — we also store the wallet reference needed to process transactions. We do not collect payment PINs or full financial credentials.
Studios receive only the session token needed to load their game content inside our lobby. They are not given your name, contact details, wallet identifiers or transaction history. Each studio operates under its own separate data terms for its own systems.
Log in and open your account dashboard. Profile information and transaction history are shown there directly. For a full data record beyond what the dashboard displays, send a written request through our support email or the in-platform contact form.
Yes. Send a deletion request through our support channel. We will confirm which data can be removed and which must be retained under our financial and legal obligations before taking any action. We will not delete records we are required to keep.
Financial transaction records, including wallet references for bKash, Rocket and Upay activity, are kept for the period our operating obligations require. The exact retention period depends on the nature of the transaction and applicable requirements for the eligible region.
Yes. Access to our platform depends on your local law and the eligible regions we serve. This policy applies to data collected from accounts opened in supported regions. If local law in your area restricts access, that restriction takes precedence over anything stated here.