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These terms govern every account you hold with bbdg — how you access the lobby, how your wallet works through bKash, Rocket or Upay, and what we each owe each other. Access and eligibility depend on your local law and the eligible regions we serve; check the details below before you continue.
By opening an account with bbdg or continuing to use the lobby after any update, you accept the version of these terms that is current at that time. We publish the updated text on this page and note the revision date at the top; no separate notice is sent unless we are required to do so under applicable rules. Your account is personal to you. You may not transfer it, share login details or operate more than one account. If we find evidence of duplicate accounts, we may suspend access and review any pending wallet activity — including transfers linked to bKash, Rocket or Upay. We may change these terms at any time. Changes take effect when we post them here. If a change affects how your wallet or account credits are handled, we will make that section easy to find on this page. The current state of any account-specific condition is shown in your account dashboard after login. Nothing in these terms removes any right you hold under applicable Bangladesh law or the laws of your eligible region.
bKash is a supported wallet rail for account deposits where available. Transaction records linked to bKash activity appear in your account dashboard and are subject to these terms.
Rocket transfers are processed under the wallet and transaction terms set out here. Any dispute over a Rocket-linked transaction should be raised through the support path described in the contact section below.
Upay is an eligible local wallet option. Use of Upay for account funding is governed by the same terms that apply to all wallet rails on bbdg, including limits and verification steps shown in your account.
These terms cover your bbdg account and the services we directly operate — the lobby, your wallet, account settings and the support channel. They do not extend to third-party services you reach from our pages, and they do not override local law in your eligible region. Understanding what falls inside and outside this scope helps you know exactly where our obligations begin and end.
These terms govern your login, session activity, account credentials and any suspension or closure we apply. Your right to access the lobby depends on eligibility in your region under local law.
Deposits and withdrawals processed through bKash, Rocket or Upay fall within these terms. The limits and verification steps shown in your account at the time of the transaction are the binding reference.
Game titles from studios such as Pragmatic Play, Habanero and Microgaming are made available to you under licence terms held by those studios. We host the lobby; the studio holds the game terms.
External payment processors, mobile network operators and any third-party site linked from bbdg operate under their own terms. We are not responsible for what happens outside our platform boundary.
You hold several practical rights under these terms, and we have built account paths so you can exercise them without needing to contact support first. Your transaction history — including every bKash, Rocket and Upay movement — is visible in the wallet section of your account dashboard after login. If any record looks incorrect, you can raise a dispute directly from that screen by selecting the transaction and using the query option shown there. You can update your account details — display name, contact number and preferred language — from the account settings page. If a field is locked and you believe it holds an error, contact us through the support channel and we will review it. We aim to acknowledge correction requests within the window shown in your account's support log. You also have the right to ask us what account data we hold; details of that request path are in the trust section below.
Open your account dashboard and navigate to the wallet section. Every deposit and withdrawal, including bKash and Rocket entries, is listed there with date, amount and status.
Most fields in account settings are editable by you directly. Locked fields — such as registered mobile number — require a support request; the form is in the help section of your account.
If any clause in these terms is unclear, send your question through our support channel with the subject line 'Terms query'. We will respond with a plain explanation of the relevant clause.
To close or suspend your account under these terms, use the account settings option or contact support. We will confirm the action in your registered contact within the timeframe shown in your support log.
If you have a question about any part of these terms — wallet use, account access, eligibility or a specific clause — reach us through one of the paths below. Quote your account reference so we can pull the right record without asking you to repeat details.
The live chat icon appears at the bottom of every page when support is available. Start there for account or wallet questions; response times are shown in the chat window.
Send a written terms or policy question to our support email address listed in your account dashboard. Include your account reference and the clause number you are asking about.
The help centre inside your account lists common terms questions with plain answers. Search by keyword — try 'wallet terms', 'account closure' or 'bKash dispute' — before opening a ticket.
These terms sit alongside our privacy policy, which covers how we collect and retain account data. Below are the four operational practices most relevant to how these terms are enforced on a day-to-day basis.
We keep account records — including wallet transactions and login history — for the period required by the rules of the eligible region. After that period, we delete or anonymise them. The retention window is shown in your account settings under the data section.
We use session cookies to keep your login active and to remember lobby preferences. No cookie stores your bKash, Rocket or Upay credentials. You can manage cookie settings through your browser; restricting session cookies may affect lobby navigation.
Your account is protected by password and, where enabled, a second verification step. We never ask for your full wallet PIN or mobile banking password through any channel. If you receive such a request, treat it as unauthorised and contact us immediately.
To ask what account data we hold, send a written request via the email address in your dashboard with the subject 'Data request'. We will confirm receipt and set out the next steps in our reply within the timeframe shown in the account help centre.
These questions come up most often when account holders read through the terms for the first time. If your question is not here, use the live chat or email path in the contact section above.
They take effect the moment you complete account registration. If we update the terms after that, the new version applies from the date we publish it on this page. Continuing to use the lobby after that date means you accept the updated version.
No. Under these terms, your account wallet must be funded only from a payment method registered in your own name. Transactions from a third-party bKash, Rocket or Upay number may be flagged for review and held pending verification.
Access to the bbdg lobby depends on your local law and the eligible regions we serve. If your location is not eligible, these terms still apply to any account activity that took place before the restriction — including pending wallet transactions.
Open the wallet section of your account dashboard, select the transaction in question and use the query option shown on that screen. Provide the date, amount and the wallet rail used — bKash, Rocket or Upay — so we can investigate the correct record.
We can update the terms and the change takes effect on the publication date shown here. We do not guarantee individual notice for every change, but we do flag any update that affects wallet handling or account access. Check this page periodically to stay current.
Go to account settings and use the account closure option listed there. If that option is not visible, contact support through live chat or email with the subject 'Account closure request'. We will confirm the action and advise on any pending wallet balance.